The MichTel Network Operations Center (NOC) is a major investment in customer satisfaction. It is essential in detecting a service outage or a network degradation should it occur?and enables the resolution of the problem before customers are impacted. At MichTel we are able to do this through our sophisticated (NOC) and Network Management Center (NMC) located in Pontiac Michigan.

            The center provides the tools and systems to remotely test and monitor the network from one central point. The NMC can identify, segment and isolate a problem before it becomes evident to our customers. When a problem occurs, we can pinpoint the cause, repair it and restore service faster. The NOC enables us to be faster and more efficient at responding to our customers needs.

MichTel shall, at a minimum have knowledgeable customer services representatives available twelve hours a day (8:00am-8:00pm) Monday through Saturday for all accounts that subscribe to the free or for-fee services. The customer service representatives will be able to provide information regarding:

                     Service and product offerings

                     Placing orders

                     Bill Payments

                     Billing inquiries    

                     Taking trouble tickets      

                     Log on issues

                     Answer all FAQs

Customer service can be reached via a 1-888-642-4835 or online.